Help & Support

Privacy Policy

1. Introduction
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or work with Jes Willis Coaching ("we," "us," or "our"). By using this site, you agree to the terms of this Privacy Policy.

2. Information We Collect
We may collect the following types of information:
- Contact information: Name, email address, phone number, and any details you share when you contact us or book a session.
- Booking and purchase information: Services you book, dates and times, and payment-related details (processed securely by our payment providers).
- Usage data: Pages you visit, links you click, and general information about how you use the site (for example, through cookies or analytics tools).

3. How We Use Your Information
We use your information to:
- Provide and manage coaching services and bookings
- Communicate with you about sessions, updates, and support
- Process payments and send invoices or receipts
- Improve our website, services, and client experience
- Send occasional emails about new offerings, resources, or events (you can unsubscribe at any time)

4. How We Share Your Information
We do not sell your personal information. We may share it with:
- Service providers who help us run our business (for example, website hosting, email services, payment processors, booking tools)
- Legal or regulatory authorities if required by law or to protect our rights

5. Data Security
We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

6. Data Retention
We keep your personal information only as long as needed to:
- Provide our services
- Meet legal, accounting, or reporting requirements
- Resolve disputes and enforce our agreements

7. Your Rights
Depending on where you live, you may have rights such as:
- Accessing the personal information we hold about you
- Correcting inaccurate or incomplete information
- Requesting deletion of your information (in some cases)
- Objecting to or restricting certain types of processing
- Withdrawing consent where we rely on consent

To exercise these rights, contact us using the details below.

8. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Help the site function properly
- Understand how visitors use the site
- Improve performance and user experience

You can usually control cookies through your browser settings, but disabling them may affect how the site works.

9. Children’s Privacy
Our services are not directed to children under 13 (or the minimum age in your region). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date below. Your continued use of the site after changes means you accept the updated policy.

Last updated: August 6, 2026

11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, contact us at:

Email: coachjeswillis@gmail.com
Phone: 804-618-0771